Refund and Cancellation Policy

1. Free trial

Every new workspace starts with a 14-day free trial. No card is needed and nothing is charged during the trial. If you do not choose a plan, the trial simply ends; there is nothing to cancel or refund.

2. How to cancel

• Workspace owners can cancel at any time from Settings → Billing in their workspace.
• You can also cancel by writing to support@visaflow.work from the email address of the workspace owner, with your workspace name.
• Cancelling stops all future renewals. No further charges are made after cancellation.
• There is no minimum term, notice period or cancellation fee.

3. Refunds for unused days

When you cancel a paid plan and ask for a refund, we refund the unused days of your current billing period, for both monthly and yearly plans. The refund is calculated as:

Refund = amount paid for the period × (unused days ÷ total days in the period)

• Unused days are counted from the day after we receive your cancellation request to the end of the paid period. Partial days are not refunded.
• The result is rounded down to the nearest rupee.
• Paid add-ons (extra seats, message packs) for the same period are refunded on the same basis.
• Any discount or coupon applied to the payment is taken into account: we refund a share of the amount you actually paid.
• GST charged on the refunded amount is refunded with it, and we issue a credit note for the refund.
• When a refund is issued, access to paid features ends on the day the cancellation takes effect.

4. Worked examples

Plan prices below exclude GST; the GST on the refunded share is returned as well.

Prices are examples; your own invoice shows the exact amount and period used for the calculation.

5. When the period ends instead

If you cancel without asking for a refund, your plan stays active until the end of the period you have paid for and is not renewed. You can ask for the pro-rata refund at any time before that date.

6. Plan changes

• Upgrades take effect immediately. The unused value of your current plan is credited against the new plan, and you pay only the difference.
• Downgrades take effect at your next renewal date; there is no refund for the remaining days on the higher plan.
• Switching from monthly to yearly billing takes effect immediately, with the unused monthly days credited.

7. Duplicate or failed payments

If you were charged twice for the same invoice, or money was debited but the payment failed, we refund the full extra amount. Write to us with the payment reference if it has not reached you automatically. Banks usually reverse a failed UPI or card debit on their own within 5 to 7 working days.

8. How refunds are paid

• Refunds go back to the original payment method (UPI, card, net banking or wallet) through our payment provider, Razorpay. We cannot pay refunds in cash or to a different account.
• We start the refund within 5 working days of your cancellation request. Your bank or card issuer usually credits it within 5 to 7 working days after that.
• We will email you when the refund is processed, with the refund amount, the Razorpay refund reference and the credit note.

9. Your data after cancellation

Cancelling does not delete your data straight away. You can still export leads, applicants, invoices and documents during the offboarding period described in our Terms of Service. After that the workspace data is deleted, except records we must keep by law, such as tax invoices.

10. Payments to consultancies

Payments that applicants make to a visa consultancy through VisaFlow (for example through a payment link or the applicant portal) are paid to that consultancy, not to VisaFlow. Refunds of those payments are decided by the consultancy under its own policy; please contact the consultancy directly.

11. Common questions

12. Questions

For any question about a charge, a cancellation or a refund, write to support@visaflow.work or see our contact page. This policy forms part of our Terms of Service.